CELPIP Writing: Learn to use high-scoring structures.

CELPIP Writing Sample Answer

In the following CELPIP Writing Sample answers, you will see how you need to format your response to tasks 1 and 2.

CELPIP Writing Task 1 Email Sample

Capitalize Your Salutations

When you write your email, remember to capitalize everything in the salutation.

If you write ‘Dear Sir‘, both words should start with upper case letters.

If you write ‘To Whom It May Concern‘ , all of the words should start with capital letters.

Your salutation must be followed by a comma.

Dear madam,

capital letter = upper case letter

The following CELPIP Writing Sample gives you an idea of the structure you need to follow for your task 1 email.

RE: Bank Loan Repayment Issues

To Whom It May Concern,

I am writing to inform you that I am currently facing a temporary delinquency issue with regard to my monthly loan payment.

I originally borrowed $10,000 to supplement my savings when my house was damaged during last year’s tornado. I needed the money to make extensive repairs and was very grateful to your bank for helping me out during this very difficult time.

The loan repayment schedule was structured, so I would only pay about $340/month, including a 3% interest rate, over a period of 30 months.

Unfortunately, this month I am unable to meet my repayment obligation. I have been under the weather for a full 3 weeks, and my employer has refused to pay me for my leave. This situation has reduced my salary to a fourth of what it should be; however, this is only a temporary setback, and I should be back on my feet soon and able to make my scheduled payments next month.

I look forward to hearing from you.


Ann Wilson

For more CELPIP Email Sample Answers check the following pages:

Improve your Basic Tenses & Vocabulary

Check out this workbook if you need to improve  the accuracy of your basic tenses and improve your vocabulary.

Practice your present, past and future tenses in their simple, continuous, active, and passive forms.

This workbook is also available as a downloadable PDF E-book

In the following CELPIP Writing Sample answer that was submitted for Writing Correction,
you will get some ideas for improving your CELPIP Writing in tasks 1.

Follow an Opinion Essay Structure

You can write survey response as a letter
or as an essay.

The Opinion essay format is:


Main idea 1

Main idea 2


If you follow a letter format, make sure you have an appropriate salutation.

For a survey response, your letter should be formal, so don’t use any contractions and be sure to use an appropriate salutation.

CELPIP Task 2 Survey Response Writing Sample Answer

Your local newspaper is conducting a survey to know whether their paper should provide more news or more discounts and offers
 local newspaper survey.
Option A The newspaper should focus on local and international news rather than discount coupons.
Option B You think you can access News Online and would prefer more discount coupons and offers.

The following CELPIP Writing Sample gives you an idea of the structure you need to follow for your task 2 Survey Response.

In today’s world, local and international news has become readily available on the internet where it is up-to-date and accurate; therefore, turning your newspapers attention to the provision of a wider selection of discounts and offers would be preferable.

Typically, newspapers lag behind online media in their presentation of news. Most newspapers take at least 24 hours to publish their stories, whereas those same stories are usually available online within a couple of minutes after the event. Sometimes, footage from natural disasters can even be viewed concurrently as the event unfolds. Competing for ambulance-chasing type stories really is not feasible for print publications.

While your newspaper is better than most at publishing accurate details, most people have witnessed the apologies and withdrawals that other newspapers are forced to print. This is not an irregular occurrence, leaving many to wonder whether it is worth reading newspapers at all. The turn-around speed for current event articles is simply too short if what readers want to see is accuracy.

Taking these points into consideration, my preference would be for more discounts. These could be used to support local businesses, and perhaps the revenues gained from this community-building effort could be used to fund journalists who are less interested in ambulance chasing and more interested in reporting in-depth stories on the technological and scientific developments that are likely to impact our day-to-day lives in the near and distant future.

For more CELPIP Survey Response Sample Answers check the following pages:

Improve Your Tense Accuracy and Vocabulary

Focus on your Perfect Tenses

Check out this workbook if you need to improve  the accuracy of your perfect tenses and improve your vocabulary.

Practice your present perfect, past perfect and future perfect tenses in their simple, continuous, active, and passive forms.

This book is also available as a downloadable PDF E-book

To get an idea of your score, please paste your essay into the comments box below.

If you would like detailed feedback, please submit your response to our writing correction service.

162 thoughts on “CELPIP Writing: Learn to use high-scoring structures.”

  1. Dear Sir/Madam,

    Recently, I have enrolled for the six-month computer training program at Sambro Community College and the reason why I am writing is to enquire about the room availability in your Housing Agency.

    Probably, the program is going to commence on next week of this month. I would like to rent a room this week itself so that I can get enough time to settle myself before the program starts. As per my requirement, the room should have ample space for keeping the luggage and the washroom should be well maintained. If possible, I need a private room where I can stay without any disturbances. Also, Can I get a study table for my convenience, I would not mind if you charge extra money for this?

    Moreover, I could not see any cost details mentioned on the brochure. Could you please send me the price list involved with renting a room along with the amenities offered by your agency. Additionally, I would like to get the steps to begin the application process. If the accommodation details are specified correctly then there won’t be any further queries.
    Hoping to get the information soon.
    Best Regards,

  2. City Development Survey
    You live in a small town of 10,000 people. A large green area in the center of town is undeveloped. The city has sent out an opinion survey to see what residents would like to have built- in that area.Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.
    ▉Option A: Shopping Complex: This shopping mall would include restaurants, a supermarket, and a movie theatre.
    ▉Option B: Recreational Park: This park would include a sports complex, a large green area, and a small petting zoo

    While I recognize, building a recreational park might be a great decision, I believe the city should make the shopping mall since it will kick start our economy with immediate job possibilities.
    To begin with, constructing a mall with multivarious amenities will create a substantial no of jobs. Due to the lack of employment opportunities, a large no of people is moving to big cities regularly. For instance, a fresh high school graduate needs an essential job to support their higher study. Unfortunately, the scarcity of job openings is not allowing them to stay and fulfill their dream at the same time.

    Additionally, having a supermarket, an eatery, and a movie theatre undoubtedly will attract more investment in businesses from other areas; in turn, there will be a significant increase in revenue. Apart from that, utilizing the extra fund, the administration will be able to create essential infrastructure for further development.

    To sum up, I can understand that constructing a recreational park might be an appealing idea; nonetheless, jobs are more important than personal well-being. Therefore, I think building a shopping mall will be a more desirable choice.

    1. Score 8. Watch your conditionals. When you’re talking about a result over which you have no control, you should use the second conditional – past + would/should/could

  3. Dear Sir,

    The purpose of my writing today is to lodge a complaint about the older version of the book which I have purchased from your website.
    I ordered the latest 5th Edition of the English grammar book written by Jack and Joy. I felt ecstatic about getting the delivery 2 days prior to the scheduled date. However, to my surprise, I found that the Book which was delivered to me is the 3rd Edition and not the latest one. I was extremely disgruntled to see the old version even after making payment for the latest version.

    As I am a novice in English writing, that book is of utmost importance for my examinations which are scheduled for next week. I also learned from the reviews for the book that it covers all the essential topics which give colossal knowledge of English grammar.

    I would highly appreciate it if you can immediately send me the latest version of this book through the priority courier service and send your executive to collect the old book from me. Look forward to hearing from you at the earliest.

    Warm regards,

    1. Score 8. In a formal letter, you must use complete sentences. “I look forward to hearing from you at the earliest convenience.

  4. Unquestionably, eliminating the uniform in school is the most contentious topic amongst the parents and teachers. I want to opine in favour of ruling out the uniform in private schools as this is the viable and convinced choice for both the parents and students. I will elucidate and justify my reasons in the subsequent paragraphs.

    To begin with, conspicuously, it is a feeling amongst the school authorities, if all the students wear the symmetrical dress, it will implement discipline. However, in reality, discipline comes with other factors, like how teachers impose their authority or how students perceive the teacher’s presence in the class.

    Moreover, the uniform does not elevate the physical personality of a child. Nowadays, children are conscious about their physical demeanour; uniform may bring body-shaming which, could be detrimental for the child’s psychology. Additionally, the pocket-pinch could be tough on parents since it is expensive.

    On the flip side, others may voice their opinion favouring keeping the uniform to maintain equality and discipline. Nevertheless, it seems unrealistic and useless since the logic of discipline or uniformity does not only depend on the uniform.

    Considering all the assertions, I believe excluding the concept of uniform will be beneficial for the students and helpful for parents. Hence I stand by my stance in favour of the same.

  5. Your friend is planning a long vacation for his family and wants your advice is selecting a location, write an email to your friend suggesting a place for long vacation, you should mention
    a. Name and location of the place
    b. Why do you think it will be a good place for vacation for your friend?
    c. Let him know how do you know about the place and activities available there

    Dear Naman,

    This is regarding our telephonic conversation asking for my suggestions about your plans for Diwali vacation with your parents and cousins. I would advise that you should visit Goa for your 6 Days’ vacation.

    Last year I was there with my family and we had unforgettable memories and enjoyment there. Goa is a renowned state of India, surrounded by the mesmerizing beauty of beaches, ancient churches, marine life, and water sports activities.
    Since you will be there with your family, they will surely be going to enjoy the serenity of the seashore and the hospitality of the resorts. You can also take them to the church located in south goa which is almost 220 years old. Furthermore, all your cousins can also visit the dance club near Baga beach and can also witness the nightlife of the city.
    Moreover, when hunger pangs strike, you can try the local delicacies being offered by the restaurants.

    I am damn sure that visiting one of the most popular tourist places in India will definitely give a memorable time to you and your family.
    Let me know if you need further suggestions.
    Thank You!
    Yours’ Truly,


  6. Your sister is in hospital for last one week, during this time you have noticed the meals they are providing are of very poor quality. Write an e mail to the hospital manager and include the following things:
    a. Tell him/her what you have seen in the past week
    b. Complain about the food quality
    c. Offer a suggestion on how they could improve

    Dear Manager,
    The purpose of my writing today is to draw your kind attention to the quality of food being provided to the patient at the Apollo hospital.

    My sister, Ms. Teena (Patient Id: A489) has been taking treatment of Dengue at the super special room in your hospital for the last seven days. We are totally satisfied with the treatment she is receiving and she is recovering gradually. However, I would like to inform you that the meal that is being served by the staff is not convincing. Yesterday, she was served a tomato soup which was not warm and was brought to her directly from the refrigerator. Not only it was cold but the utensil in which it was served was also filthy and a stain of soap was there on the cup.
    Providing a healthy diet with utmost hygiene is equally necessary for the patient getting recovered from the illness, which is lacking at your hospital. I, therefore, request you to train your staff to have the habit of always serving fresh food to the patient and also establish the process to get the vessels clean before using it.
    Hope for prompt action from your end.

    Jatin Maru

  7. Write an email to the restaurant manager in about 1500 -2000 words.Your email should do the following things:
    State what problems you had with food you ordered
    Complain about the service
    Describe how you want the restaurant to resolve the problem to your satisification.

    Dear Manager,
    I am writing this mail to express my dissatisfaction with the food we have ordered and the service and hospitality we received at your restaurant a couple of days ago.
    I came to your restaurant last Thursday with my 3 close friends to celebrate one of my friends birthday. We placed our order for dinner to the person who was serving the table no 7. We were assured that our meals would be ready for within half an hour but we were not served anything even after we waited more than an hour!
    After our meals served , we discovered some hair in bowl of the fried rice which killed our appetite and spirit. Moreover the soup was not freshly made and the chicken pieces are not cooked properly. We ordered mutton biryani with mutton chukka and the waiter served us fried rice with boiled eggs. Moreover when we complained this to waiter , he did not even listen to us!. This bad experience ruined our special occasion.
    I am hoping that you will look into the matter and instruct your staff to be responsible and behave more hospitably and listen to your customer complaints.Morover, please ensure that , your kitchen staff’s maintain a strict hygienic environment. I hope you will take the concerns seriously and deal with them promptly.


  8. You enjoy going to your local coffee shop to work, read, and meet friends. However, every time you go, the seats and tables are dirty and you have to clean them up.

    • Describe why you enjoy going to the coffee shop.
    • Explain the problems with the coffee shop.
    • Suggest how the problems could be solved.

    Dear Manager,
    The purpose of my writing today is to inform you about the problems I face in the coffee shop. I often visit Hailey Coffee shop; the ambience and the outdoor seating arrangement is beautiful. Coming to the taste of the food I could easily give a 5- star rating. And Moreover, it is a nice spot to relax and have a peaceful time. I used to settle myself in the outdoor area by reading books or catching up with friends.
    Out of all these positive points, there is one negative point which I’m facing frequently. For the past few months whenever I visit the place, the tables and the seating area are being filthy, with the leftover coffee cups and sugar packets. Every time I must call the service boy and make him clean. Upon my enquiry, I got to know that they are leanly staff.
    This coffee shop has an amazing reputation, and I don’t want it to be lost for this one negative point. I suggest you hire an additional headcount for the staff and dedicate one to the cleaning section. As a result, the shop will look nice and gives a pleasant appearance to the customers.

  9. You have borrowed money from your bank. You agreed to repay a fixed amount every month. However, it will be difficult to pay any money back this month

    State the amount of money you borrowed and the repayment schedule.
    Explain why you borrowed the money.
    Explain the reason you cannot pay any money this month and why you will be able to pay next month.

    Dear ICICI bank loans
    To whom it may concern,

    I am writing this email to you that I am currently facing a temporary salary issue at my work. I need support for this month’s EMI of my home loan a/c no. 11221263..

    I originally borrowed INR 50 lacs in Apr’ 16 for my first home purchase. Loan was given to me at a discounted 6% floating interest rate for 240 months and monthly pay out is INR 30,000/- .

    Back then I was a fresher at Taj hotel, Delhi so my savings were a tad low to buy out my house by myself and I had already taken help from my father for my MBA, so did not wanted to put more pressure on him. So, I was looking for a 90% mortgage of the market value which only your bank sanctioned.

    Now not long ago in feb’ 20 I spent my entire savings on my marriage. Soon after that, covid pandemic commenced which nobody anticipated. In the given circumstances business was bound to suffer and our company could not pay April salary but they have given us written assurance to pay us next month with the current month salary. I would request you to put my EMI on hold for a month with no extra penalty.

    Yours truly

    Ramit Grover

  10. Hey all,

    It’s been quite some time since we met last, and I hope you all are doing well. As you all know, our favorite professor Dan’s birthday is a few days away, and as a present, I suggest we get him a Mont Blanc limited edition pen.

    I recently saw this pen while I was window shopping in Dubai Mall. The Virgin Store in the mall had displayed it along with a leather briefcase. The pen alone was priced at $400, which I believe would be an easy buy if we agreed to put a share of $50 each. Since I live close to the mall, I can purchase the pen by lending the amount from my brother, and you all can pay up later.

    Didn’t we celebrate his birthday at Hooters for a couple of years now? I recommend we do it this time at a different place. Let’s try and find a restaurant in the countryside, away from the cities. John and Simon, you’re the food bloggers in our group. Please help us find a good place!

    I am looking forward to meeting you all.


  11. Email writing topic: – Your manager asked you to work at the reception desk while the receptionist is getting lunch. This involves answering telephones and helping clients who come in. However, you are unable to help out because you have other work.

    Dear Manager,

    I’m writing this email to inform you about the task which you have given me to work at the reception desk for some time while the receptionist is getting lunch and I have agreed to it. Now I’m sorry to inform you that I will not be able to work at that time and I sincerely apologize.

    As you know our senior manager has assigned me a quarterly task to prepare data of all the transaction’s and submit it at the end of the quarter. As this is quarter-end, I was completely swamped with the data work for the last 3 days and I almost completed it. However, there are a few adjustments that need to be done for the report, which I can be completed in 1 hour and then I’m free for the day, that’s how I agreed to your ask in the morning.

    Unfortunately, I received a call from the senior manager informing me about the fraudulent transactions which happened the last week and have asked me to reverify last week’s data before submitting it. Additionally, she has also asked me to prepare a separate report for fraud payments and submit it by EOD. So now I have to pull out last week’s data and re-verify them by checking end to end details, which is a lot more time-consuming.

    As an alternate I suggest we can select anyone from the new hire’s because 90% of their training is completed and moreover it is only for 30 to 45 minutes, I can assure you that they will be able to manage the calls as well as guiding the clients, on the other hand, we can even assign this task for two agents, by this, they will also get some hands-on experience which will be useful for them when they get into a full-time job.

  12. Workplace Commuter Survey

    Your manager is surveying employees’ opinions about commuting preferences. It is the company’s 10th year anniversary and your manager would like to offer a gift to all employees. She would like to know if the staff would prefer to receive a free underground parking pass for one year or a free public transit pass for one year.

    Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.

    Option A: I would like the one-year underground parking pass.
    Option B: I would like the one-year public transit pass.

    ====================================================================== >

    Hello Diann,

    I recently became aware that you are considering gifting employees on the company’s 10th anniversary. I strongly favor the train pass as opposed to the parking permit.

    In our workplace, there are many groups of people who rely on subways and metros in reaching our office. These individuals, including myself, have opted for this commute mode, considering the traffic jams we may face on the road and being late to the office. Apart from that, taking the metro helps us stay in shape. On weekdays, I walk for 20 mins as our office is 1 km away from the nearest metro station. This would be the only physical activity that I engage in during the weekdays.
    If you decide to gift a parking pass, you are encouraging people to use cars, which would affect work productivity as it has a negative impact on an individual’s physical and mental well being.

    Thank you for allowing me to voice my opinion,

    Best regards,


  13. Printer Survey

    Your boss thinks paper is unnecessary because everyone has a computer and access to the internet. Your boss wants to take away all the printers so that people use much less paper. Other people think that this will be very inconvenient. Your boss asked you to respond to an opinion survey about whether to keep the printers.

    Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.

    Option A: I think we should keep the printers in the office.
    Option B: I think we should have a paperless office with no printers.


    Hello Mark,

    I recently became aware that our company is considering enforcing a policy in eliminating the usage of printers and papers. I strongly favor this policy change as other businesses in our city who have adopted this policy are already contributing towards an eco-friendly environment.

    Gone are those days where a physical copy of a document is mandatory. Even government departments, who previously insisted on having hard copies, are now digitizing documents, considering the security and ease of access. As our company deals primarily with such clientele, I firmly believe that having printers and papers would be an unwanted additional cost and waste of space in our premises. Also, all our client communications have been moved from fax, which uses paper, to emails. Considering these scenarios, I would suggest selling our existing line of printers and using the money for upgrading our computers.

    Thank you for allowing me to voice my opinion.

    Best regards,


  14. You are employed by a large restaurant chain. Your line manager has written to you to ask your opinion on plans for the yearly staff trip in the coming winter. There are two options to choose from and your manager would like feedback on which you think is best.

    Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.

    Option A: Take all the employees to a local restaurant with a small charge to each employee.

    Option B: Have a ‘pot luck’ dinner at the office, where everyone brings a dish that they have bought or prepared.

    ================================================================================= >

    Hello Mike,
    I recently became aware that you are considering changing this year’s staff trip plan. For past few years, we have been continuously arranging a picnic at the nearby park and it’s about time we consider other options.
    I think a fine dining at The Plaza would be an apt choice. Although employees would have to contribute a small amount, I believe it would be an experience that most employees crave for. Moreover, our staff would have a chance to watch and learn, and maybe incorporate few ideas they get, in our restaurant. Apart from that, The Plaza has a musical performance every night which we could enjoy for no additional cost.

    Considering the benefits and the enjoyable experience our staff could have, I strongly believe that the dining experience would be the right choice to make for the staff trip.

    Thank you for allowing me to voice my opinion in this matter.

    Best regards,

  15. Bookstore Survey

    The mayor’s office asked you to respond to an opinion survey about bookstores. Your neighborhood has 3 old bookstores, but there is a plan to build a new and very large bookstore, which will put the little stores out of business. The mayor is conducting a survey before the construction starts.
    Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.

    Option A: I think we should keep the old bookstores.
    Option B: I think the big new store is a great idea.
    Although the idea of building huge bookstore at vacant place of the Sophie’s yard, Behind Ellis bridge church sounds interesting, I strongly believe that the old bookstores shall remain intact.

    COVID-19 has already hit the earning capacity of the small business. Building the new store will cause additional harm to the tiny local stores located near to the Sophie’s yard as majority of the customers will be tempted to visit the new store for purchasing their Books. Moreover, decrease in customer footfall at existing stores will make the staffs redundant and there are high possibilities that they might have to lose their job.

    Furthermore, construction of new bookshop will require huge investment to be made by the city which is inevitable in this trying time of pandemic. I believe, city should plan to spend tax payers’ money on other useful purpose such as construction of the Hospitals which is more essential now-a-days than a new bookshop.

    Considering the above reasons, I certainly believe that the City should plan in such a way that no harm is caused to the small business owners and tax payer’s hard earned money are utilised in other useful public services.

  16. Your children’s school provides free school lunches. Usually, the lunch is a hamburger, hotdog, or pizza. The children really enjoy the lunches. Some parents want to change the lunches so that the children eat salad or vegetables every day. The school asked you to respond to an opinion survey.
    Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.
    • Option A: I would prefer the lunches stayed the same.
    • Option B: I would prefer they changed the lunches.


    I would recommend the GEMS school alter the lunch plan for its students. Although many parents such as myself appreciates the schools gesture of free lunches, I believe that the current diet plan affects children’s health adversely.

    Obesity and the health issues it causes have now become common among youngsters. As an academic institution, I expect you to educate students about these problems rather than feeding them junk food. By swapping fast foods with salads and vegetables not only are you providing a healthy lunch to the students, but also are training them on leading a healthy lifestyle.

    I do recognize that the switch to a healthier diet plan would be quite expensive for the school to make. To do so, I would suggest you to include the additional amount for lunch in the annual tuition fee. I strongly believe that no parent would object in paying this additional amount, considering the healthy food their child will receive.

  17. Your children’s grade 5 class teacher likes to take the children on field trips to museums or parks. Sometimes the teacher takes the children on public buses. Some parents are unhappy. They say the school should always use school buses even though it is more expensive. You have been asked to respond to an opinion survey.
    Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.

    • Option A: Public Transit: I think it’s okay for children to travel on public transit.
    • Option B: School Buses: I would prefer children only travel on school buses.

    ===================================================================== >

    I would highly recommend the GEMS school to restrict the usage of public transportation for field trips . Even though the school buses are an expensive alternative, I believe that children will be monitored better, and they will be less prone to contagious diseases.

    I have noticed that your school organises field trips during weekdays. As we all know, public buses usually will be packed during rush hours. This would make it quite difficult for a tutor to keep track of all student in the bus.

    Apart from that, most public buses are not well-maintained and hygenic. The chances of a child to get infected by germs or bacteria on these buses are very high. At times, these infection can be life threatening, and I strongly believe that no parent would risk their child’s life if the school considers opting the public buses for field trip commutes.

  18. Your local newspaper is experiencing low sales of its newspapers since many readers are now choosing the online version. Its current number of online subscribers is now three times the number of print subscribers. The newspaper has sent a survey to all of its print and online subscribers to see whether there is enough demand to keep the print version.
    Choose the option that you prefer. Explain the reasons for your choice. Why do you prefer your choice? Write about 150-200 words.

    • Option A: Stop producing the print version of the newspaper.
    • Option B: Keep producing both the print and online versions.

    ======================================================= >

    I would highly recommend the Toronto News continue producing both versions of the newspaper, digital and print. Even though particular individuals prefer to read news online, ceasing the production of print version would render many readers unhappy.

    I enjoy having the physical printed newspaper to read. I spend enough time each day on a computer as it is. Reading the physical copy is the only time of a day I get to relax and disconnect from the digital world. Apart from that, our community have senior residents who read your newspaper daily. Many of them do not have access to a computer. If you decide to discontinue the print version, you are instantly cutting this group of people from your subscribers.

    At certain times, while I am away from home, I rely on the digital version to stay updated on the local happenings. To many individuals such as myself who travel a lot, the digital copy comes in handy; Although, on a personal level, I prefer to read the printed version.

    1. Use the second conditional throughout to get 9+. It’s the appropriate conditional for a situation where you have limited control over the outcome. Greatly improved sentence variety! ‘Although’ is pattern 2.

  19. You are working in a Company offering IT services. Your company is conducting a survey to know ways to improve the working environment. There are two options:

    Option A: Give salary hike to all the employees based on their experience.
    Option B: Give salary hike to all the employees based on their educational qualificaiton

    I strongly believe that Silver Touch Technologies Limited shall give salary hike to employees based on experience taking into consideration the better prospects as well as practical efficacy.
    Firstly, experienced employees can be proven as an asset to the organization. Over the time, with practical exposure, they have not only gain abundant skills but also possess optimum efficiency in their respective field. For example, Employees of our software sales department have ample clients, who provide recurring business leads to the Company.
    Furthermore, mere bookish knowledge may not be useful in practical aspects of the corporate world. One has to utilize field knowledge in order to become economically viable for the organization. For example, the Chartered Account student may have studied corporate financing in his curriculum. However, dealing practically with the Bankers altogether requires a different approach where experience plays a vital role.
    Having discussed all the arguments, I certainly believe that the organization should plan in such a way that the utmost priority is given to experienced folks and a considerable salary increment shall be given to them.

  20. In the mail, you received an advertisement about the opening of a new department store. The advertisement said that they have many items at special low prices. However, when you went to the store, you could not find the items.

    Write an email to the department store manager in about 150–200 words. Your email should do the following things:

    Explain why you went to the opening.
    Complain about the store not having the items they advertised.
    Describe how you would like the store to fix the problem.

    ============================================ >

    To whom it may concern,

    I received a poster last week in my mail advertising your stores inaugration and the promotional offers you had in place. A grocery store in our community was something we were all looking forward to having. However, I am quite disappointed as i was not able find an item which was under promotion.

    On sunday, i visited your store to buy the gas stove (XM-11) which was priced at $350. The product was discounted at 50% of its original value. Despite wandering in the store for 2 hours, i was not able to find the model. Also, your sales staff was not able to figure out whether the model was avaliable at the store that day.

    I do understand the rush your store had and my best guess would be that the model was sold out. Could you please let me know when this product will be back in stock? My wife and I are really looking forward to make the purchase.

    Thank You

    Titus Saju

    1. You’d score 8 with this one. I is always a capital letter (upper case) when used as a pronoun. Watch your gerunds.

  21. You were searching on the internet for a used car, and found one that looks like it is in good condition. The seller has posted a photo of the car, but has not provided any other details.

    Write an email to the seller in about 150-200 words. Your email should do the following things:

    Tell the seller how you found out about the car.
    Ask about some specific details about the car.
    Explain how much you are willing to pay for the car.
    Request that the seller meet you so that you can test drive the car.

    ================================================= >

    Hi Mike,

    I recently saw your post on Facebook advertising the sale of your car, a 2009 Ford Explorer. I can see that you have maintained the car properly. However, there are few details I’d like to know before I decide to purchase it.

    Are you the first owner of the car? If so, do you have the bill of purchase to validate it? Also, was the car maintained by the agency or did you get the repairs done from a local garage? Considering the mint condition and the clean title, I’d like to offer you $10,000 for the car.

    If you agree to the price that I offered, I’d like to take the car out for a spin. If things work out, I might get the car inspected from a garage near your home. Also, could you please share your location details? I couldn’t find them in your post.

    Looking forward to the meet


  22. At your workplace, recyclable materials, such as juice boxes, are not separated from the regular garbage. You would like the company to start a recycling program, at least in the cafeteria.

    Write an email to the company in about 150-200 words. Your email should do the following things:

    Explain the problem.
    Suggest ways to solve the problem.
    Offer to volunteer and help.

    ============================================= >

    To whom it may concern,

    I am writing this email to highlight the recycling procedure of our company. I recently noticed that all waste materials are dumped together and not separated. Especially in the cafe, plastic containers are thrown into the same bin of organic waste.

    As a solution to this issue, may I suggest the company officials place separate bins for garbage collection? This measure will allow employees to dispose of items that can be recycled into these bins. Also, the HR Dept can run an awareness campaign to educate employees on the relevance of recycling and its positive impacts on global warming.

    If the company decides on implementing this solution, I would like to be a part of it. I can also assist the HR Team in preparing attractive presentations and videos for the awareness campaigns. We can also publish these videos on our intranet site.

    Thank You

    Titus Saju

  23. You work for a clothing company. Your company has a new style of coat.

    Provide information about your company.
    Provide information about the new style of coat.
    Suggest who might buy this coat and why.
    Invite the staff at the magazine to write about the coat.


    lDear Mr. Smith,

    We at Armani Textiles are delighted to announce the launch of our new line of coats. Established in 2013, our brand is the sole provider of extreme winter wear in the market. The newly launched “TSAR” coat is the result of 2 years of research and development of our team in LA.

    The coat is designed to address both style and function. By using synthetic fabric, we are able to reduce heat dissipation while maintaining its elegant look. Priced at $400, the coat is for campers/hikers who live in countries with extreme winters such as Canada. We believe that the price is economical considering the competitors out in this niche market.

    It would be really great if you could feature us in your winter edition magazine. We believe that this coat will be a valuable purchase to your readers. In return, we will feature your magazine on our website “must read” section.

    Thank you

    Titus Saju

  24. You have borrowed money from your bank. Now your income has changed.

    the amount of money you borrowed and the current repayment schedule
    why you borrowed the money
    how your income has changed and why it has changed
    how you would like to change the amount of money you pay each month

    =================================================== >

    To whom it may concern,

    During the fall of 2011, I successfully applied for a small business loan from the Emirates National Bank. With the $100,000 I received, I launched an online shoe shop for the elderly. As agreed, a monthly instalment of $500 had to be paid over a period of 20 years.

    Due to the unique services that I provide, my online shoe experience has become a success. Our gross profit has increased by 250% in the last 4 years. I believe that the business is now capable of paying a larger amount – $1000 as an instalment. If the sales continue at this pace, I will be able to clear off the debt by July 2021.

    Please reach out to me in order to discuss this proposal further. You can either write me an email or contact me on my cellphone(+971 554456841).

    Thank you

    Titus Saju

  25. You have a group of friends from your old high school. Your group has kept in touch with one of your favourite high school teachers. Every year, your friends put some money together and buy this teacher a small birthday present.

    Suggest a possible present the teacher might like
    Discuss how your friends should get money together and who should buy the gift
    Discuss how and where you will give the gift to this teacher

    Hey fellows,

    I hope you are doing well. I just wanted to shoot you a short note about a small present for Professor Banksy.

    I realized that his birthday is on the same date as our gathering so why don’t we invite our most favorite teacher to our small party and don’t give him a present as we do every year?
    I was thinking that the present could be a microscope kit that I saw in Home Depot last week. Do you remember how he was looking at his microscope the whole time during our biology classes? A and how a lot of ladies got sick during the frog preparation? I think that would be a great gift for him.
    The price is affordable, just $100! I could buy it at Home Depot on Friday and you can each give me $20 on Saturday during our gathering. I can wrap each piece of microscope kit separately and each of us can give him his/her piece. It would be fun, he won’t know what his gift is until the last piece.

    What do you think guys? Just let me know.

    I look forward to seeing you soon.

    Yours truly,


  26. Dear Never Ending Sunrise Resort,

    I am writing to express my utter gratitude for your service which made a lifetime experience of my honeymoon.

    Me and my husband booked spontaneously one week at your four star resort in Playa de Carmen for the price that was really affordable considering your spectacular service.
    All inclusive package included free entry to the pool and three course food in your buffet.
    To my surprise in the very first day, breakfast was delivered to our room daily and in addition we had variety of choices. Our room service was above and beyond my expectations. Our bed got a beautiful design by nicely arranged sheets; towels were changed twice time a day and everything was so clean. Your staff offered us free massage and surprised us by private whirpool with a candle night.
    I was treated like a princess and enjoy every minute of my holiday. Thank you again for that experience.
    I will recommend your resort to all of my friends.

    Warm regards,


  27. Dear Thomas,

    I recently visited the Charles Town public library and saw your poster advertising the hiking group. My name is Titus and I have been passionate about hiking since my childhood. However, recently I have not been hiking a lot due to my spine injury but I am looking forward to restarting.

    If possible, could you please let me know the procedure for signing up? I visited your website and turns out it did not have much information.
    Also, I had seen a couple of your members hanging out at the Lions Pub. Does the group meet here every week or month?

    I would highly recommend the team to check out the mountain trail to Lake Swan. Last year, me and my friends visited this place.
    Although the track seems to be a bit long, the view from the top is worth every step.

    Hope to meet you soon,


  28. Dear Bank Manager,

    I am writing this email to inform you that I will not be able to pay this months installment which is due on Tuesday.
    I had borrowed a loan of $10,000 for my housing project in 2019. As agreed, a sum of $200 had to be repaid on a monthly basis.

    In light of the current pandemic situation, my employer has decided to reduce my salary by 25%.
    Unfortunately, this deduction has put me in a bad financial position.
    If your bank decides to withdraw the amount from my account, I will not be able to pay my rent and will be asked to vacate the apartment.

    It would be really helpful for me and my family if the instalment payments can be paused for a period of 6 months. I can assure you that from July, I will resume paying the amount promptly.

    Hoping for a positive response from your end

    Titus Saju

    1. Nice email. It would score 8. Watch your paragraphing and sentence variety.
      Would you like a class to clarify some of these repetitive errors? Your English is so good, a class might just get you over the 8s and into the 9s.

  29. You are a professor at a university. One of your students has excellent ideas and studies hard. However, this person is thinking about dropping out of university and finding a job.

    Write an email to your student.

    – Explain why you think this person is a good student
    – Describe some of the disadvantages of dropping out
    – Mention some benefits of graduating from university


    Dear Angela,

    I have heard that you are considering dropping out of college. I have always been impressed with your ideas and how hard you study.
    You are an excellent student and i hope you would reconsider your plan of getting employed.

    There are two reasons why i would not recommend you to go job hunting now.
    Firstly, employers would come to know from your resume that you are a college drop-out. This might make them feel you are somebody who quits easily, which could make them not hire you.
    Apart from that, the current economy has not been favourable for job seekers. Most companies are reducing their costs to merely survive in the market.
    I believe that it will be really hard for you to find a good job in these times.

    On the other hand, if you decide to continue your studies, you would be an engineering graduate in 2 years’ time. As you already know,
    employers prefer candidates graduated from universities. Also, the job market would gradually recover during this time and would be more welcoming and stable to freshers.
    For these reasons, i strongly believe that you should continue studying.

    Please come to my office if you wish to discuss this matter further.

    Professor Smith

  30. You live in an apartment near a construction site. Recently, the construction workers have begun working on the site from early every morning and continuing until late in the evening. Their work disturbs you because it makes a lot of noise

    Write an email to the owner of the company managing the construction site
    – Give information about where you live
    – Describe the problem and how it affects you
    – Say how you think the owner could resolve the issue

    Dear Mr. Smith,

    I am writing this email to register a complaint. I live in a 2 bedroom apartment on 23rd AL Taawun street just across the construction site of the Pacific mall which is managed by your company. Of lately, I have noticed loud noises coming from the site during early morning and continues until late evenings and I would like to bring to your attention this matter.

    For past few days, there has been loud bangs & extremely loud sounds coming from the site. I do understand that using heavy machinery generates loud noises but it becomes quite unbearable when the workers use them during off hours. At times, even during midnight. I have not been able to get proper sleep for couple of days now and it has started to affect my productivity at work.

    As a solution to this repetitive issue, May I suggest you restrict your site workers from using heavy machinery at-least during late hours? Although it would not resolve the issue completely, I strongly believe that it will be a huge relief for the residents nearby.

    Thank You

    Titus Saju

  31. You went out for dinner at a restaurant with your family yesterday last month. When you checked your credit card statement today, you saw that you had been charged twice for the meal.

    Write an email to the restaurant manager.

    – Say when and why you went to the restaurant
    – Describe the problem in detail
    – Explain how the manager should fix the issue

    ========================================= > <================================

    Dear Mr. John,

    I recently visited your restaurant. My wife and I booked a candle light dinner on June 16th, 2020 to celebrate our 10th wedding anniversary. The food and service that we received on the day was terrific and we had quite an enjoyable experience. However, I was charged double the bill amount and this is the reason for my email to you.

    I made the booking on your restaurants website. The original deal was supposed to cost us $150 for the dinner, but at the checkout page I applied a coupon which gave a flat 50% off on the package. As your website does not support online payments, I had to pay at the restaurant. A month later, upon checking my credit card statements, i was surprised to see that i was charged the entire amount of $150 and the discount was not applied.

    As a solution to this issue, I would request you to reimburse the remaining amount of $75. I have attached the account details to this email for your reference. Apart from that, I would also suggest your website team to have a closer look at the issue as to why the discount was not applied.

    Should you need any further information, you can drop me an email or reach out to me on +971 554456841.

    Thank you

    Titus Saju

  32. You and your co-worker often have lunch in a nearby park. However, there have been too many birds in the park lately, especially the pigeons who want your food. The situation is spoiling your lunch break.

    Describe the importance of the park to you and your colleagues.
    Explain how the birds have affected you.
    Suggest what the newspaper’s readers, or city officials and park managers, can do to improve the situation.

    Dear Mr John,

    Situated north of downtown central overlooking the offices, The Lions park has been a common spot for many individuals like myself for having lunch or spending break time. However, there is one concern I would like to bring your attention to.

    Of lately, there has been an abundance of pigeons found in the park. My friend and I have been attacked numerous times by birds during their attempt to steal food. In a recent encounter, I was bitten by a pigeon and was rushed immediately to the hospital. There have been similar incidents with many people who regularly visit the park, especially during noon.

    As a solution to this issue, may I suggest the park managers install a retractable fence around the park? I strongly believe that this will restrict birds from entering the park during noon and the fence can be lowered at other times.

    Best Regards,

    Titus Saju

  33. Childcare Survey

    You work in a very big office. There is a popular and cheap restaurant in the building. The boss is thinking of removing the restaurant and replacing it with a childcare facility for the working parents in the office. You have been asked to respond to an opinion survey.

    Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.

    Option A: I think we should keep the restaurant.

    Option B: I think we should replace the restaurant with a childcare facility.
    Option B: I think we should replace the restaurant with a childcare facility.

    Dear Boss,

    First of all, thank you to consider our opinion before making any decision. I really appreciate your survey.

    In my opinion, we should replace the restaurant with a childcare facility. I know and understand that this restaurant is very popular and everybody loves to lunch there. But we have another restaurants near our office and they are great with good prices as well. It is almost the same price comparing with our actual place.

    We don’t have any place to leave our kids nearby. Today, I have to drive 45 minutes to leave my 2 year old son in his daycare and drive more 40 minutes to arrive in the office. If we had a childcare facility in the building I will have so much more life quality, and I am sure that a lot of parents here think the same.

    I kindly ask you to consider my opinion in this survey.

    All the best,

  34. -You and your family visit the local shopping mall every week. However, it has become more and more difficult to find a parking spot recently. You would like to let the shopping mall manager know about this problem.
    -Describe the problem you are having with the mall’s parking.
    -Explain what you and your family have to do in order to visit the shopping mall now.
    -Provide some suggestions for how the mall manager can solve this problem.

    Dear Manager,

    My name is Lucas and I would like to tell you about one situation that is occurring with me and my family in your Mall.
    First of all, I want to make clear that I am writing this Email to provide some suggestions because I think more people are facing this problem.

    Since the Apple store inauguration, it is impossible to find a parking spot in the Mall. The parking is always full now and I need look for a spot for at least 30 minutes every day that I need go to the mall. And me and my family loves to go every week to do some shopping and dinner sometimes.

    I would recommend that you with your board create more levels of parking in the Mall. I know this project could be very expensive but It is very popular now and if everyone has to look for parking for 30 minutes or more, people will start to go to other places.

    Looking forward to your response.

    Lucas Kerr

  35. To whom it may concern
    I want to opine in favor of investing funds in the public transportation system as it is a far better choice than other one. Furthermore, I would like to present a couple of reasons to substantiate my argument.
    The current condition of our local transportation is in a dire state and needs the immediate intervention of the authorities to look into that. Moreover, every day many employees, students and residents are commuting through local transportation. And many of them are waiting longer to catch a bus or train because of less frequency and poor condition. So, investment in expanding them will be more beneficial to the public.
    There are already many electric vehicles in the city, Therefore, rather than spending a large sum of money on vehicles, the government should develop flyovers and bridges and widening existing roads in the city.
    Based on the above significant grounds, I firmly believe that the government should invest money in the improvement of the local transportation system for the convenience of the commuters.
    Thanks for providing me the opportunity to voice my opinion on this critical matter.

  36. Dear sir,
    I am Hinadri Patel , a health worker by profession. I am writing this letter to inquire about a part-time job at your football club as I am keenly interested and have great experience of working with different football teams.
    I have 10+ years of experience and have worked with state level football teams. And I have my expertise in providing first-aid and post-surgery treatment to players suffering from head, ankle and knee injuries. Along with that, my effective exercise routines prevented numerous players from health problems.
    In addition, I know your club’s competition will start on 5th September 2021. I will be in the town by 28th August. Thereafter, I will connect with teams, assess and prepare the players before the match.
    I am optimistic that my expertise and skills would be an excellent help for the club.
    Thank you for your consideration and I look forward to hearing from you.
    Hinadri Patel

  37. Dear manager,
    I am writing this letter to bring your attention to the parking area in a dire state due to improper management.
    On every weekend, my family and I have been visiting your mall as it provides us all the necessary things for our family and proximity to my house. However, of late, it has been challenging for us to find a parking spot on weekends. Unfortunately, we get only weekends to stock up essential items and groceries. And sometimes it takes half n hour to find a spot to park a car. Therefore, my family has resorted to taking an uber or taxi to the mall to save time. I can understand that everyone had face this issue.
    To resolve the problem, a paid parking system will better choice instead of free parking. We are hoping that with your technical management skills you will be able to solve this issue.
    your sincerely,
    Hinadri Patel

  38. Write an email to the website support department in about 150-200 words. Your email should do the following things:

    – What you purchased and when.
    – Exactly how it is different from the website description
    – How you would like the company to fix the problem.

    Dear Amazon support team,

    I am writing the email to express my concern regarding a recent purchase I made on your website. I ordered a gear knob for my car (LC 200) worth 10 CAD on June 16th, 2021. Even though there was a charge of 5 CAD for the delivery, I was extremely satisfied as the product was delivered on time.
    However, to my utter surprise, I received a different model. I visited the product page again to confirm if I had made a mistake selecting the wrong knob. It looks like the model no: mentioned in the page clearly doesn’t match with the product I received. I was really looking forward to take my car out of the garage this weekend but it looks like that won’t happen!
    As a solution to this issue, I would like to receive the correct gear knob (XM-1123) if that’s available in the store. Otherwise, I will require a full refund including the 5 CAD that was charged for the delivery.

    Titus Saju

  39. Write a letter in about 150-200 words to the manager of the football club. Your email should do the following things
    Introduce yourself first
    Explain what experience and special skills you have
    Tell him/her when you think you could start


    Dear Mr. John,

    I trust this email finds you in good health in these trying times. I am writing this email to apply for the position of a part-time coach in your club. My name is Titus and I have recently moved in from Spain. I have been playing for the national club of Spain for quite a long time. However, due to a medical surgery in 2013, I had to step down and have been mentoring the team since then.

    As far as my credentials as a professional coach is concerned, the football club(Lions Club) that I used to work for has never lost a match since 2013. Even during our recent match against Delta Club, it was my tactical strategy which pinned down the opposition, securing us a 5 – 0 win. Apart from that, my team can vouch me for my professional coaching methods and their rewards.

    I hope you will find my vast expertise and knowledge in football beneficial to your club. If I am being considered for the position, I would probably need a day’s time to get things sorted and be ready.


    Titus Saju

  40. Hi, i just tried to answer the question from previous comment. Kindly rate my response.

    Dear Sir/Madam,

    The purpose of my writing is to inform you about an accident which I witnessed 2 days back.

    My name is John Abraham and I work in a IT sector. It was on June 21st 2021 and I was returning home from my workplace at around 6.00 PM. The accident happened at the intersection of two streets (Wan and Kepler) in Toronto.

    At the time of the accident, there was heavy rainfall and the traffic signals were not working properly and the road was crowded too as it was a Saturday evening. The two cars from different directions had an head on collision right at the intersection of the streets and the drivers were taken to hospital immediately

    I personally feel the driver on the red mustang must be drunk as he was involved in a verbal spat with the public after the accident who were trying to help him. He was the one who was over speeding and should be the one held responsible for the accident.

    Yours Truly,
    John Abraham

  41. Write an email to the police in about 150-200 words. Your email should do the following things:

    Explain when and where you saw the accident.
    Describe the road conditions, what you saw, and how many people and vehicles were involved.
    Explain who you feel was responsible and why.


    To whom it may concern,
    The following is an account of the accident I witnessed on June 16th, 2021 at around 6 in the evening. The accident occurred on the intersection of the two streets (Mason & Gravel) in downtown, Alberta.
    At the time of the incident, I was returning home from my workplace in Mason St. The roads were slick as there was heavy rainfall which lasted till noon. However, during the time of the accident, there was no rainfall at all.
    Two vehicles were involved in the accident. Fortunately, there were no co-passengers in both cars. Car A (FORD F-150) was approaching the intersection heading northbound to make a left turn. As the signal turned green, CAR A proceeded. However, at the same time, CAR B was approaching the intersection from south at high-speed resulting in a collision with CAR A. Both drivers were immediately rushed to hospital by the ambulance that arrived at the scene later.

    I strongly believe that CAR B is to be blamed as the driver was not able to stop the vehicle for the red light as he was way over the speed limit.

  42. Company Survey
    Your company is thinking of creating a facility in one of its floors. The Human Resources Department of your company is surveying your opinion on what to have. The major question is whether the company should build a gym or a child care center.
    Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.
    Option A:
    Gym: This gym would include a basketball court, exercising equipment, and shower rooms.
    Option B:
    Child care center: This center would include a playground, a green area, and some classrooms.

    Creating a facility that will contribute to work/life balance is one of the pillars of the company’s culture success. I believe the company ABC should invest in building a child care center on the premises. It will allow employees with children to maintain a better work/life balance, and it will attract other parents to ABC.

    80% of our workforce are parents. About half of those employees are parents of young children. Having a specialized day care on the company’s property will, firstly, decrease absenteeism and will improve organizational commitment of our colleagues. They would not have to worry about being on time to their local day care and to their shift. Moreover, they would get a chance to participate in their children’s learning process during their breaks, and they would never miss seeing their little ones grow. ABC childcare center will build a special bond between our full-time employees and their offspring.

    Secondly, ABC will improve company’s branding by building a childcare center. Having an option to see kids during the day will attract and help retain top-talent fathers and mothers. The company can advertise it as one of the benefits of working here. Furthermore, it will boost the morale of new hires from day one.

    Overall, the number of employees who have kids is higher than the number of employees who work out regularly. Childcare area will increase employee morale and improve company’s culture. It will allow working parents to participate in their children’s life. Moreover, it will make the company more appealing to parents who are looking for a full-time job.

  43. Topic: You recently made a purchase at the online store and it wasn’t the same as the description

    Dear Sir/Madam,

    I am writing to bring to your attention an issue with the product of your company that I have purchased last week.

    I believe I was a targeted audience of your advertising campaign. Your marketing strategies spiked my interest and reinforced my decision to try The Function of Beauty shampoo and conditioner.

    Despite the high price, I answered the questionnaire and placed the order. I hoped that the product would work the same way it was advertised. I expected it to make my hair more shiny, less tangled, less oily, and more healthy-looking.

    Although the fragrance and the smell of the product is outstanding, the effect, unfortunately, is quite average. I didn’t notice any change in my hair quality or appearance.
    Furthermore, the price doesn’t reflect the quality, and it is not commensurate to the volume.

    I was wondering if there were some options to solve this issue. I, personally, would prefer a refund or a free reformulation. To be honest, I would love to give your brand another chance as it is cruelty-free.

    Kind regards,

    Kateryna Orlova

    1. Nice email It would score 8. Watch your tenses. there area c couple of places where the use of a possessive would have increased your language efficiency score.

  44. I believe it is great idea to replace the pollo locco restaurant with a childcare facility. This would change the outlook of the company. Moreover, it aligns with our future goals in terms of the work culture environment.
    Setting up a childcare facility would be another step in the direction of inhouse facilities that our company aim’s to provide. We already have gym, guest room, kitchen and a playroom in the building. These are the benefits we sell to our new hires. Imagine having a childcare facility as well. As a parent this would be dream come true. We don’t have to leave our kids in the daycare academy. They will be here in the building with us. Parents can see them during the lunch break and spend more time with them. Additionally, the children would have a great circle to hangout with. This will be a great team building strategy as well. Working parents can meet and discuss their kid’s future plans with other employees. It will bring us a employees closer to each other. Employees with stay longer with the company as well. Parents prefer to keep their children in the same environment. Last but not the least working parents can give more to their projects and stay longer in the office as they won’t have to worry about picking up their kids from facilities.
    Overall, this is a wonderful idea and I’m sure that this will be great investment in our company’s future.

  45. You want to do some voluntary, unpaid work in a developing country. Write a letter to a company called CELPIP-TIP, which organizes such travel.

    * Write an email to the volunteer in about 150-200 words. Your email should do the following things

    – Explain why you want to volunteer.
    – State what your skills and experience.
    – Indicate where you would like to volunteer and how long.

    Dear Sir/ Madam,
    I am writing this letter to inquire you about volunteer work into the CELPIP-TIP organization as I am keenly interested and having great experience working with children.
    I would like to explain you about my admirable skill of volunteer work with different institute. such as I volunteered as tutor at the school for handicapped children and enjoy being part of institute. In this position, I assisted children in their learning process one to one basis as well as in the classroom project.
    Moreover, in the summers, I volunteered with children in summer camp sites and field trips along with teaching them basic skills and about nature and adjustment with environment.
    I believe through these experiences, it would be an excellent opportunity to develop my interest in child education and pursue study professionally in future.
    In addition, I would like inform you that my routine schedule is flexible. Therefore, I am available for morning or evening shifts as well as during day time. If you want to reach out to me feel free to call me or email me.
    Thank you for your consideration and I look forward to hearing from you.
    Your Sincerely,
    Hinadri Patel

  46. You are planning a trip. You have a friend who has been to the same place and you want to get some tips from him/her about different places to see while you’re there.

    Write an email to your friend in about 150-200 words. Your email should do the following things:
    • Tell him/her where you are planning to go.
    • Ask him/her about his/her experience traveling there.
    • Ask him/her for some suggestions about specific places to see.
    Dear Ana,

    Hope you are doing well. I plan to visit Ontario in October and I heard that you already visit it last year. I need your advice to book a trip. Your advice regarding Ontario will be great to enjoy quality time with my friend.

    As you know my friends are also part of this trip and I have to arrange the whole trip. Can you please guide me on how to book tickets and which flights or travel agency is best for booking? Another thing is which places are best to visit. Also, give me some idea about food too because I heard that the vegetarian restaurants are very less and you know I am a pure vegetarian. The most important thing is the weather; please give some ideas about the weather so we can arrange clothes and other accessories according to the weather.

    Moreover please give me a list of the most visiting places in Ontario so we can arrange our day-to-day plan during the trip. We don’t want to miss any places on this trip. Your advice would be unforgettable memories for us.

    I hope your suggestions would be best for me to enjoy my first vacation with friends.

    Thank You,
    Dimona San.

    1. Score 7 – Make sure you answer the question. You haven’t asked your friend about her experience when she went to Ontario.

  47. University Parking
    There is a lack of parking at your university. The school wants to provide more parking, but it would cost a lot and cause tuition to increase. Alternatively, they could provide free bus passes to students and faculty. They hope that this would convince people to take transit instead. The university has asked you to complete an opinion survey.

    Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.

    Option A: Spend the money to build a new parking lot. This will cause tuition fee
    To go to up
    Option B: Provide free bus passes to students and faculty.
    The parking space problem is today’s most burning issue in the world. But in school or collages parking issue is most difficult to solve because there are countless people come with private vehicle. I believe that providing a free bus pass is the best way to manage to park system.

    Firstly, public transport is safe and affordable for students. They can manage time according to the timetable to use bus services nearby them. Many students have financial issues because of the high rate of petrol and other expenses. But free pass will help theme to save money and stay out of the other issues. Also, the university will be part of resolve air pollution problems indirectly.

    In another hand, build new parking is not the right solution for the future and need to spend more money. If tuition fees will increase it will be affected student’s budgets, maybe they need to earn more money to pay fees. Students might be disappointed or tired by pay fees with the increased rate.

    In conclusion, the free bus pass service is better than the increasing fees for students. The use of public transport will place great example for others special for the education system.

    1. Nice one. It would score 7. Watch your conditionals. You don’t have any control of the final decision, so you must use the second conditional. (” I believe that providing a free bus pass would be the best way to manage the parking system” “…building a new parking lot would not be the right solution. etc.)

  48. You recently attended a computer training workshop. The workshop was helpful and has improved your job performance but the location was difficult to find. Write an email to the workshop organizers in about 150–200 words. Your email should do the following things:
    • Express your satisfaction with the workshop.
    • Describe how the workshop helped you with your job.
    • Explain the problem you had with the location of the workshop.
    Dear Workshop Organizer,

    I am one of the participants at the computer training workshop that was arranged last Monday between 1 pm to 5 pm at GMD Conference, near Coastal park. The workshop was great for learning computer skills, but I would like to discuss the address issue with you which mention in the invitation email.

    This is the best workshop for computer work in offices where I learn short-cuts, easy data storage, data organization, and many more. One more thing I have to add is managing time limits to complete projects with quality work. Now I can complete the entire task before the deadline. Also, my staff is doing same way to fulfill all requirements before the end time.

    However, I noticed that the address you mention in the registration confirmation email was very difficult to find in a short time. Google map and address were not matched each other. I faced many issues during travel time because the center point was not matched with the address.

    I hope you understand my problem regarding find addresses for new people who want to join your workshop again.

    I look forward to hearing from you.

    Jack Danish.

    1. Lovely. Your response would score 9. Watch your double actions.
      I hope you understand my concern regarding finding the address for new people who want to join your workshop.
      …and articles – The Google maps and address…

  49. Response to survey questions

    Health Plan Survey

    You work in a small company. The company is considering a new health plan. However, it can only use this health plan if everyone on the staff participates. The company has sent out the opinion survey to see what the staff member think about the plan.

    Option A: Old plan – You use 1% of your salary to pay for a help plan. The health plan will cover some dental coast and 50% of your prescription medicine cost. (i.e., the cost of the medicine that a doctors order for you.)

    Option B: New plan – you use 3% of your salary to pay for a health plan. The health plan will cover all dental coast, all prescription medication, and many other extra services such as glasses, physiotherapy (i.e., treatment for sports injuries), and so on.
    I think a health plan is beneficial for employees to save money and stay away from large amounts of expenses because of medical problems. I believe that the current plan with a 1% investment in salary is right for employees because most of the health issues come from our hectic schedule and food habits.

    However, many health problems take place in human’s life because of their food habits and stressful life. For example, heart disease and corona are highly increasing day by day. People have many issues such as diabetes, high blood pressure, high cholesterol, obesity weight gain, and so on. Junk food is the main reason for today’s health issues. Because of this many employees spend a lot of money from their salary to save a life. And the old medical plan includes all these issues. Also, dental coast is part of it.

    In contrast, the use of a 3% salary is a large amount for employees. It also affects their family budget. Secondly, sports activities are not part of each family, but in today’s pandemic of covid-19 is the first problem in human life. This plan is not enough to resolve medical issues.

    In conclusion, 1% spends of the salary as a medical plan is enough because employees can manage health services themselves. And they can save money for major diseases in the future.

  50. State what problems you had with the food you ordered.
    Complain about the service.
    Describe how you want the restaurant to resolve the problem to your satisfaction

    Dear manager,
    I am writing this to express my dissatisfaction with the food we have ordered and the service we received at your restaurant.

    We were six people visited your restaurant to celebrate my daughter’s birthday. After we settled down, each one of us ordered food from the menu based on our preferences. We specifically asked for the different spicy levels. But the food we received was so spicy and the server couldn’t care less when we complained.

    Furthermore, the service was very pathetic. Though we booked our tables well in advance, we had to wait for 30 minutes to be seated. Also, the tables were not cleaned or maintained with hygiene. However, this was not the case when we visited last time. Not sure what has changed after that.

    Any action or changes regarding this matter is greatly appreciated.
    Yours sincerely,

  51. You are volunteering at a children’s charity. You are raising money for a children’s activity. Your task is to contact the local businesses to raise this money.

    Write an email to a local company in about 150-200 words. Your email should to following things:

    • Introduce your charity and what it does.
    • Explain the activity you are planning.
    • Ask for money and how it will be spent.
    Dear Sir,
    My name is Mesha Poll and I have been working as a volunteer in Happy Child Care Organization for the last 6 months. I am looking to raise money for abundant children in today’s pandemic. For that, we arrange a small live music program to gather some money.

    This is the best way to help the trust to raise enough amounts to help the theme. Most people love to listen to music with a live orchestra. The show ticket rate is very low so people can easily buy and enjoy the moment. I request you to introduce your company as advertisement with spending some money.

    My trust decided to use this fond for children’s food, education, and medical services. We also arrange a small sports club for them. This sports club will help to rejuvenate for the future.

    Thank you in advance for your contribution. You have no idea how much it means to us to have your support.

    Here are the ways you can make the donation
    1. Donate online at: https://www.happychildcare.come/
    2. Send a cheque with a pre-stamped envelope.
    3. Come to my fundraising event on 30th August 2021 at 422 Plains Rd East York ON M4C 2X9.

    Thank you again!
    Mesha Poll.

  52. Employees at your company presently work eight hours a day, five days a week. Your employer is thinking of changing the present work schedule so that staff can all have one weekday off per week. Which schedule do you prefer?

    Option A: The current schedule of 8-hour days for five days a week.
    Option B: A new workweek schedule of four 10-hour day shifts.
    Nowadays, companies like to change working hours and weekend off policy for employees according to their convenience. I believe that the current schedule of 5 days working with 8 hours a day is better than other options.

    To begin with, 5 days working schedule is ideal for staff because a 2 day week off is enough for relaxation. They can manage their personal life and enjoy quality time with family. Employees can visit their hometown, which is staying away from their family because of their job. Both parents are working to fulfill their daily needs and they do not have enough time for their children and it is the burning issue of the world. Weekend off will helps them to solve their problems and give some attention to children.

    On another hand, one weekday off is not enough to manage employees’ personal life. One day off is as same as their routine life, no change will be reflected. Employees look stressed the next day in the office because of their tight schedule. Also, health issues will take place in the office. Staff will not able to complete their task on time.

    In conclusion, a 2 days week off with 8 hours working day is the permanent solution for companies to improve work quality and employee satisfaction.

    1. Good job! You do write well. Remember to identify your main ideas in the introduction and re-iterate them in the conclusion. Your response would score 8

  53. On your last vacation, you purchased a guidebook to help you get around your destination. When you tried to use it, you found that the information was out of date and that some of the businesses such as hotels and restaurants it mentions had disappeared.

    Write an email to the publisher of the guidebook in about 150-200 words. Your email should do the following things:

    • State where you went on vacation and how you tried to use the guidebook.
    • Identify some of the businesses listed in the guidebook which were not there when you went.
    • Suggest as to how the publisher should deal with this problem.

    Dear M.K Publisher,

    This is to inform you that I was bought a Toronto travel guidebook for Toronto city. But, after using it I realized that the book is outdated. Some information is missing. Not match with the latest information.

    Firstly, the history of Canada and Toronto city is perfect. I read all the information and it’s enough to understand about the city. But here I would like to inform you that as per today’s development some of the information such as hotels, gardens, monuments, famous buildings, and bridges is not mentioned. Information also does not match with today’s places.

    And the second issue is about public transport. Transport information is not enough to reach some places on time without any problems. For example, a city tour bus with cheap rates and online booking facilities were introduced by the government. These are the most important pieces of information for today’s travel guide, so people can enjoy the city tour.

    In conclusion, this travel guide is not enough to visit today’s Toronto city. The publisher should check and update it.

    I look forward to hearing from you.

    Jhon Maken.

  54. A builder wants to buy a popular park in your city. He wants to build two apartment buildings for seniors on the land. You use the park a lot and your children like the playground and basketball court. The city is asking residents to respond to an opinion survey.

    Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.

    Option A: I think the builder should buy the park.
    Option B: I think the park should stay as it is.
    Having a beautiful park in the city is the best amenity for the people. Sahaj Lake is a great place for the people who live in Naranpura, Ahmedabad. I, my family members and neighbors are very used to the garden.

    People are doing their morning activities such as jogging and exercise. Children have their own space for playing their games, and there is a volleyball and badminton area too. Garden is also famous for picnic place where people can spend quality time with their family and friends. For general knowledge, there is a small nature information desk available which is managed by Gardener

    Moreover, there are many restaurants, shopping malls, theatres, schools, and colleges nearby the garden. Also, one art gallery is part of the garden so people can visit and check the latest trends of pictures. Garden is part of nature and provides oxygen to the earth. Also, observe carbon dioxides and provide clean air.

    On the other hand, developing flats for seniors is a good idea but there are many options to build them. Many free lands are available in the city which can use to construct buildings for them. Building construction instead of an existing park is not a good idea.

    In conclusion, the government has decided on the fever of the garden. They should find unused land to construct residents for senior citizens.

  55. Jashanpreet Kaur

    Dear Manager,

    I visited your restaurant Dawett Fine Indian Cuisine last Saturday for dinner. My mom and dad came from India to meet me after three years. I had heard a lot about your restaurant from my friends. They told me me about the commendable quality of the food and service provided at your restaurant. So, I made a reservation at your restaurant. This was my first time visiting at your restaurant. We went there around 7 in the evening ; we placed our order and we kept waiting there for a while and nobody came to ask us if we wanted water. I have gone to various restaurants earlier this is their first part they serve us water.

    Another thing which I would like to mention you is that our food came after very long time, we kept sitting there waiting for our food for almost half an hour. Even after waiting for this long time the quality of the food was not good. Our food was overcooked and it was really spicy that we could not finish our food. I felt embarrassed in front of my parents because they were quite hungry and I couldn’t treat them with good food. And talking about the service of your servers, nobody came to ask us later if we wanted something else.

    My overall experience about your restaurant was awful. I wanted to talk to you the same day but one of your employer told me that you were not there at the moment. By writing this letter I just wanted to let you know about my experience in your restaurant, so that you can make the required changes in your service so that it does not happen with any other customers coming to your restaurant in future. Lastly, I would like to say that your staff should be trained well to provide customers with good service so that they are not left disappointed with the service provided at your restaurant.


  56. Dear Sir,

    This is to inform you that I found the post about reselling the Toyota Glanza car on the website http://www.carseller.com and I am interested to buy this car.
    As per the information given by the website, is not enough to understand the history of the car. Some of the information is missing such as car mileage, price, and car meter status, machine condition, and the year you bought. If possible, please provide the VIN of your car to check the condition by myself. These are the important information will help me to analyze car condition before a test drive.

    I am working in MNC Company and my budget is $10000. Also, I want to take one test drive to check the present condition. Let me know if possible to meet you next weekend at 4:00 p.m… Or we can meet after 8:00 pm on working days. So, it will be possible to check the condition and discuss the rest of the things like price and legal formalities. You can contact me on my mobile no. +910123456789.

    I hope the information about the car and my budget is enough to understand that to buy your car.

    Mendy Jeck

  57. City Development Survey

    You live in a small town of 10,000 people. A large green area in the centre of town is undeveloped. The city has sent out an opinion survey to see what residents would like to have built in that area.

    Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.

    Option A: Shopping Complex: This shopping mall would include restaurants, a large supermarket, and a movie theatre.
    Option B: Recreational Park: This park would include a sports complex, a large green area, and a small petting zoo.

    When I heard the news about the redevelopment, I was elated and excited for our town. It has been so long since we had a project this big in our city. I appreciate that you are considering our opinion on this matter. In this regard, I think it is a far better option to build a shopping complex than a recreational park.

    Firstly, we do not have a shopping center yet in our area. The nearest grocery store is a 45-minute drive from the town’s center. It is far and not very accessible to our residents. This is a problem for us especially if we ran out of supplies and it would be great if we have a supermarket nearby to shop on these instances.

    Secondly, the majority of the population in our town and neighboring cities are young adults. Thus, a shopping complex would be attractive to them since they could now have a place to hang out. If we put trendy restaurants and large movie theaters, we could entice more people to visit our town. This would eventually increase our town’s income.

    Lastly, our town is abundant in nature. We already have a lot of parks, hiking trails, and lakes. We are also surrounded by beaches. Accordingly, I do not see any additional benefit in building a recreational park.

  58. You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.

    Write an email to the restaurant’s manager in about 150-200 words. Your email should do the following things:
    State what problems you had with the food you ordered.
    Complain about the service.
    Describe how you want the restaurant to resolve the problem to your satisfaction.

    Dear Manager,

    Last Sunday, I made a reservation at Alba’s restaurant to meet with a friend who is visiting our town for the first time. I decided to invite her to your restaurant since I heard a lot of great reviews about the food and service. It was also highly recommended by famous personalities.

    Unfortunately, we did not receive the same level of service. First, we had a problem with your reservation system. I called in advance to avoid wait time but to our dismay, we were not on the reservation list. We had to wait for another 15 minutes before we were seated. The staff was also rude since they deliberately ignored us when we asked them how long is the wait.

    Secondly, the quality of the food is below par. We ordered your famous Beef Wellington and Chips but, unfortunately, it did not live up to the hype. The beef was overcooked and hard to eat, while, the fries were soggy and drenched in oil.

    No manager was available at that time, thus, we left the restaurant disappointed with no resolution. In this regard, I hope that you will look into these issues. I would suggest training the staff especially for proper service and standards in food preparation.


  59. Writing Task 1:
    You live in a large apartment building. The people who live in the building have to carry their garbage down to the two bins in the parking lot. However, the bins are too small.
    Write an email to the building superintendent in about 150-200 words. Your email should do the following things:
    Describe the problem.
    Complain about the problem.
    Suggest solutions.

    Hi Mr. Zhang,

    My name is Say Go, and I am a new tenant in Room 512 here at Summit Ridge Apartments. I moved last month and noticed there is a problem with our garbage disposal system. The first issue that I have observed is the location. It is not very accessible, and placing the bins in the parking lot is extremely inconvenient for most of us. This a problem especially for those residents who live on the higher floors.

    In addition, the two dumpsters are too small. It cannot accommodate the waste that the residents produce. I also noticed that the garbage overflows which attracts pests such as rats, roaches, and flies. This is very unsanitary and is a health risk not only for the tenants but also for people who live nearby.

    To help solve this issue, I suggest we provide larger bins and put them in nearby locations. For instance, we can provide garbage cans on each floor and charge the residents an additional fee for the collection. However, some may disagree with the collection fee. If this will be the case, we can just place three or four additional bins at the back of the building and collect the garbage more frequently.


  60. Overtime or Bonus?
    You work in a busy office. Sometimes you work overtime. Your manager wants to pay extra money for each hour of overtime; however, some people disagree. They think the staff should get extra money as a bonus once a year if the company makes money. The manager has asked you to respond to an opinion survey.

    Choose the option that you prefer. Explain the reasons for your choice. Why do you prefer your choice? Write about 150-200 words.
    Option A: I would prefer to be paid overtime.
    Option B: I would prefer a bonus at the end of the year.

    Thank you for considering our opinion on this matter. I would opt to be paid an overtime salary for the extra hours of work one will render. First of all, it would be a great motivation for employees to receive instantaneous monetary rewards for their efforts. It will boost their confidence if they know that one’s hard work is not taken for granted by the company.

    Secondly, the money can be used as additional funds for their daily expenses. I know some of us needs to work part-time on weekends just to be able to provide for their family. Thus, it would be a great help to most of us if we received extra cash to spend for our daily cost of living. If we’re paid recurrently for the overtime work, we won’t need a second job and the time that we spent on weekends at work will now be allotted to our family.

    Lastly, we can allocate the supplementary income in our savings. It is always good to keep money for rainy days since we do not know when we might need it. If we receive money regularly as opposed to a lump-sum payment such as the annual bonus, we could build a habit of saving money.

    I really appreciate that you’re considering our feedback and I hope that you’ll consider the points that I have provided before you make your final decision.

    1. Your response would score 8. Watch your punctuation, conditionals, and third person ‘s’. This is formal so don’t use contractions.

  61. Hello Sir/Madam
    I am writing this email to report my dissatisfaction and bad experience with your restaurant last Sunday. There were official guests from abroad, and I was willing to let them taste our country’s authentic and traditional food, due to which I had chosen your well-known branded food place. Even I had other less expensive options, but I was not willing to take any risk.

    First of all, some of the items mentioned in the menu were not available, which was an opening surprise for me and for sure it was not a good first impression. After that service was very slow. It really took an unexpected amount of time to get the food in front of us.

    Last and most important is the quality of the food. It was not perfectly hot and even rice did not seem to be freshly boiled. There was too much oil in the curry items. Finally, there was a shortage of seasonal beverages.

    I am concerned about the highly paid cost for this type of service and food. I request you to review this feedback with your staff and to maintain the reputation, at least 40 per cent of the amount should be paid back as compensation. Please let me know your view on this.

    Looking forward to your response.
    With Regards,
    Dany Jack

  62. You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.

    Write an email to the restaurant’s manager in about 150-200 words. Your email should do the following things
    • State what problems you had with the food you ordered.
    • Complain about the service.
    • Describe how you want the restaurant to resolve the problem to your satisfaction.

    Dear Sir or Madam,

    I am writing to inform you about the unfortunate experience I had when my family had dinner at your restaurant last Sunday. Unfortunately, there was no manager at that time to help resolve the issue.

    I called last Thursday to make a reservation for a family of 4 and asked to be served dinner time at 07:00 P.M. We arrived exactly on time but the restaurant was overbooked and we still had to wait for another 15 minutes.

    After we were seated, the food arrived promptly as they already got our order while waiting. However, it was all incorrect. The food were all mixed up with another table that night. They also forgot to remove the shrimps in one of the orders when we explicitly told them that one of us have allergies to it. The service was also terrible as no one was attending to us after we informed them of the incorrect orders. They took 30 minutes to get back to us.
    We paid and left the restaurant disappointed.

    Our family would appreciate it if your team will review this incident. We’re hoping that you will fix your reservation system and we suggest that you hire and train more staff in order to avoid this in the future. With this, hopefully, you will be able to provide great service to your customers.

    Thank you,

  63. You recently met the manager of a new company that started in your city. After the meeting, the manager wrote you a letter offering a job at this company. However, you cannot accept the job offer.

    • How you feel about the job offer
    • Why can’t you accept it?
    • Provide a reference to your friend who might be interested

    Dear Mr. Nagesh,

    I am overwhelmed after seen your mail in my inbox, which you have given a magnificent employment offer for the position as a Sales supervisor to work under you. It is an undeniable opportunity to get from newly established Suzuki motors in our city.

    Nevertheless, I regret to inform you that I am currently accepted a new role in Nissan motors as a sales supervisor in our city which is located near 255 highway, I have given a written agreement for 2 years as of now I have no chance to leave this company.

    On the other hand, One of my friend who is working in Tata Motors as a Senior sales Man he bagged 4 years of experience, he was looking for a new employer I can recommend him to fulfill your opening for the same position. I will share his resume for your reference.

    Once again I am very much thankful for your prompt employment offer.

    Yours Sincerely,

  64. Niranjan Kumar

    You are going on a short training course at a college in Toronto, Ontario. You need somewhere to live while you there.

    write an email to the accommodation officer at the college in about 150-200 Words. Your email should do the following things;

    * explain your situation
    *describe the accommodation you require
    * say when you will need it

    Dear Sir/Madam,

    My Self Ramu Alla, I have enrolled in 3 months course in food processing in your college. I would like to make an inquiry about the accommodation in your campus availability. Since I am new to the city I am not aware of the locality and I don’t have any known person in this city, It would be fruitful if you could arrange suitable accommodation for.

    I would like to live in a peaceful environment, I am looking for a single bedroom which is close to college, grocery and public transportation. Also, I need a chef who can cook delicious cuisine for my lunch and dinner. Next, I would like to know how much it would cost me from July to September.

    As per the admission application, my first class will begin in the 1st week of July. However, I am planning to land in Toronto on 27 June 2021. It would be magnificent if you confirm my shelter requirement by 15 of this month.

    I look forward to hearing from you,

    Yours Sincerely,

  65. Dear Manager,

    I am writing this email to express my dissatisfaction with the customer service that I got from your restaurant. It was my younger sister’s birthday, last week and I made a reservation for dinner at your restaurant for 6 people. At first, when we arrive there our reserved table was not got ready and your staff made us wait for 6-7 minutes which was very disappointed for me.

    Later on, we ordered our food from your waiter for both vegetarian and non-vegetarian guests. However, we got our food after a long wait and all the food items were too spicy and overcooked. None of us liked that food and we decided to complain about it to you but unfortunately, you were not present there. Therefore, I approached your staff to complain to them but nobody paid attention to my words which is another impressive reason for my frustration towards restaurant and staff behavior.

    I would appreciate it if you look forward to this matter and provide me a refund of the money that I have had spent there. Furthermore, I want to suggest that, you should provide proper training to your staff for table sitting along with effective customer service skills.

    I hope you will consider my opinion to improve your service quality.


  66. Scenario: You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.

    Task: state what problems you had with the food you ordered, Complain about the service., Describe how you want the restaurant to resolve the problem to your satisfaction.

    Dear manager,

    I am writing to report problems and dissatisfaction regarding your meal and service during my visit to your restaurant.

    i arrived to the restaurant at the time mentioned when i was making the appointment. I expect a smooth flow from the front desk to my dining table. However the receptionist failed to locate my reservation which was made in advance a month ago. It took her around 15 minutes to sort things out. Even a regular restaurant has a better book-keeping ability when it comes to reservation arrangement.

    In regards to the meal provided during my visit, the food are not cooked properly and it contains human hair in the side dish, which disgusted myself and i lost my appetite after that. In addition, i requested a specific glass of wine during ordering. However, they provided me with another type of wine without letting me know in advance. These mistakes are not acceptable, especially from a well known fancy restaurant in town like yourself.

    All in all, the meal and service from your restaurant are far from expectation and i would like to request a compensation from you due to my negative experience. Another thing i would suggest is providing training to the kitchen crew and server crew. I would hate to see others have to experience what i been through.

    Fell free to contact me and looking forward to hearing from you soon.

    Best regards,

  67. Anthar Sanchez

    Dear Manager,
    My name is Tharan Schweetz and I am a long-time loyal customer at this restaurant. I’ve always had excellent service and delicious food, however, last Friday when I was there with my husband around dinner time, we couldn’t be more disappointed. I had some questions about your new dishes, but the waiter was new at the job and had poor training on the menu offerings, so it was very confusing for us when he tried to clarify my doubts. On top of that, the food came later than what I’m used to waiting for it and it was cold, and so we had to send it back to the kitchen. Unfortunately, I can’t recall my server’s name for that night.
    I deserve compensation for the poor experience I had, and I would like a free meal for my husband and me. I hope you can train your employees better and get back to the outstanding service you usually provided.
    Best regards,
    Tharan Schweetz

  68. Niranjan Kumar

    You live in a small town of 10,000 people. A large green area in the centre of town is undeveloped. The city has sent out an opinion survey to see what residents would like to have built in that area.

    Shopping Complex: This shopping mall would include restaurants, a large supermarket, and a movie theatre.

    I believe it’s time for our city to build a shopping complex on the vacant land which is in the Ramoji Nagar in the center of the city which is more flexible for commuters. I will articulate my opinion in the following passage.

    To begin with, Nowadays, malls are playing a key role in retail sales in terms of all aspects for their customer needs many malls are inducted with all brands under one building. Having many restaurants under one roof is feasible for guests, they can have different kinds of cuisine with their loved ones. For example, In Dubai emirates mall they have constructed a separate food court for the footfalls in the complex to enhance quality cuisine.

    Secondly, A huge supermarket can demonstrate various kinds of ingredients to fulfill the homemaker’s needs as well as to the chefs, instead of looking online this would be Magnificant, Although, theatre is the best platform to the family who wants to spend their quality weekend by watching a film.

    in conclusion, I Strongly believe Option A would be the best, and residents can freely do their shopping under one roof. I will support the city whatever the decision has taken.

  69. Dear Caribbean Hotel Manager,

    My husband and I spent the las two weeks in your Hotel celebrating our honeymoon and I have to said it was the best experience ever. The staff were so polite and helpful making everything special for us.

    When we booked our honeymoon package at the Caribbean hotel, we got an idea about what it included. However, your team were above and beyond of our expectations. To begin with an amazing decoration in our suite with flowers and balloons that really made us feel so special. Also, We went to a romantic expedition to the island and when we got back they prepared an special dinner on the beach only for us. They always had the best table reserved for us at dinner time and they created a little sign that said “Mr&Mrs. Correa”, it definitely made our night!

    We are so glad that we choose your hotel to celebrate such as important days. We are going to be always grateful to all the staff that work hard to give us the best customer service experience ever. Thank you so much for the special treatment give to us and for having excellent people working at your facility. We definitely are going to celebrate our next anniversary there.

    Best Regards,

    Mitzha Correa

      1. You and your family visit the local shopping mall every week. However, it has become more and more difficult to find a parking spot recently. You would like to let the shopping mall manager know about this problem.

        Describe the problem you are having with the mall’s parking.
        Explain what you and your family have to do in order to visit the shopping mall now.
        Provide some suggestions for how the mall manager can solve this problem.

        Dear Manager,

        I trust this email finds you in good health in these trying times. Me and my family regularly visit your shopping mall because of its close proximity to our house, however, we have been facing issues that I would like to bring to your attention.

        Of late, it has become increasing challenging to find a parking spot in the mall parking. Unfortunately for my family, weekends are the only time we get to stock up on groceries and plan our mall visits for other essentials. Sometimes it takes up to a half hour just looking for a spot to park the family minivan! Thats thirty minutes of time I’d much rather spending tending to our lawn or other weekend tasks! So we as a family have resorted to taking an Uber to the mall so as to save time waiting to park our car.

        Perhaps a paid parking system instead of a free one will help our cause. Of course, your mall will still remain our shopping centre of choice but we’re hoping you will be able to address this issue for us with your wonderful managements techniques that are so evident in other parts of the mall!

        Yours Sincerely
        Vikramjeet Singh

  70. Write an email to the restaurant’s manager in about 150-200 words. Your email should do the following things:

    State what problems you had with the food you ordered.
    Complain about the service.
    Describe how you want the restaurant to resolve the problem to your satisfaction.

    To Whom it Maybe concerned,

    I am writing to draw your attention to my terrible experience that I had in your restaurant on new year’s eve.

    I made a reservation at your restaurant 3 months ago. In the reservation, I requested a sea view table for two and prepaid for your famous dish — Roasted Chicken. However, we were told that there was no more sea view table upon arrival. We had to sit beside the washroom or otherwise wait for 2 hours. This was undesirable for us, yet we accepted the offer since we were starving.

    After we settled, I was informed the Roasted Chicken was sold out. I was furious because I did prepay for the dish, however, I got nothing back. I demanded to talk to the restaurant manager, yet my wish was not satisfied because you were not available at that time. At last, we decided to leave without ordering anything. However, your staff asked me to pay for a $300 bill for the service.

    Your restaurant is famous in the town, it is unbelievable that you allow this ridiculous experience to happen. I demanded a formal explanation and apologize, as well as a full refund from you.

    I hope this issue could be resolved to everyone’s satisfaction as soon as possible.

    Best regards,

  71. Read the following information.

    Field Trip Transportation
    Your children’s grade 5 teacher likes to take children on field trips to museums or parks. Sometimes the teacher takes the children on public buses. Some parents are unhappy. They say the school should always use school buses even though it’s more expensive. You have been asked to respond to an opinion survey.

    Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.

    Option A: Public Transit: I think it’s okay for children to travel on public transit.
    Option B: School Buses: I would prefer children to only travel on school buses.

    personally, I feel the Education center should take the student on public buses. However, I understand why parents think school buses are safe for a school trip because they don’t want any mishappening to happen during the school trip with their kids.

    To begin with, I think if the school will take kids in public buses to the museum or parks they will know things that happen in our day to day basics. public bus experience will help in their future when they will graduate from school. it is safer for children to ride in public buses because one teacher will be with them additionally one assistant will be also with them to organise and watch the kids.
    secondly, children will learn how to line up properly in crowded public places and get on the bus sequence-wise. However, school kids will not learn this on the school bus because there will be only known schoolmates.
    last but not least, the school should think about the security of the children and create a security plan for this trip like giving an identity card to kids to keep in the pocket if they lost somewhere it will be helpful, identity card should consist of his name, school teacher phone number, parents telephone number and his home location.
    Thank you, for asking my opinion, However, I will agree with the decision what the school organization made.
    kind regards

      1. Interestingly, it sounds great that your school is thinking a lot for students. Hence, It is an opportunity to be socialized and to adopt practical knowledge of fields which I really appreciate . Honestly, I don’t feel secure sending my daughter in public transit because yet she is too young for that. My preference is school bus, as it safe even all children can enjoy their tour . whether it will be exorbitant for parents but , personally every one can pay for their children’s security . Although, school buses can drop all children at their residence on time . Moreover, I have seen from Google map that your destination is approximately 200km far from my apartment which is not convenient for an individual to travel in public transportation . if you and your school authority select to bestow school transportation then I acknowledge to send my daughter to field trip .Unfortunately, I cannot allow to send her I apologize for that decision . I anticipate that your school will choose an appropriate and an effective outcome . A big appreciation that you ask my opinion . Furthermore, I look forward to hear from you.

  72. Write an email to the restaurant’s manager in about 150-200 words. Your email should do the following things:

    State what problems you had with the food you ordered.
    Complain about the service.
    Describe how you want the restaurant to resolve the problem to your satisfaction

    Dear Manager,
    I hope you are doing well and staying safe from Covid-19.
    Recently, I and my Wife visited your restaurant on the occasion of our 1st anniversary. we were very happy because we are going to have dinner in a world-renowned restaurant in our very memorable day. when I entered the restaurant I told them the reservation name but she didn’t recognize us, after standing there 15 minutes finally got our table.
    we ordered loaded cheese fries with no bacon as an appetizer, but we got our food with bacon on it. I was so embarrassed in front of my wife. our main entry food comes tip-top condition. we didn’t eat the appetizer because there was bacon on it, server didn’t ask us to make a new one with no bacon. we feel so bad about that, it ruined our special day.
    moreover, I suggest you put this issue in the front of the house staff knowledge to not happen again however, I feel you should refund the money for our appetizer or 2 free meal course
    Hoping, to hear back from you soon.
    kind regards

  73. Dear Sir,

    I am writing this letter to you to compliment as well as expressing my dissatisfaction regarding the college cafeteria.

    One important reason why I am a huge admirer of the cafeteria, it’s the different types of cuisine they provide, having said that, the complimentary shake is extremely delicious which is free of cost with the meal. Moreover what impresses me the most, how the chefs are so accurate and excellent when it comes to the taste as well as the warmth of the food when served.

    However, there are few things which need your attention. The current waiters don’t treat the customers well. To elaborate, most of the time they are inactive and ignore the customer’s request. Furthermore, many of them operate the mobile during working hours. Lastly, the seating capacity of the cafe is not adequate if we compare it to the customer’s visit per day.

    In my opinion, you should really send the current staff for the training and recruit the new staff. Moreover, you can add more seats in the cafeteria as this will resolve the problem of the long queues outside the cafe.

    I look forward to hearing from you.



  74. Dear Manager,
    I am writing this email with regard to the unfortunate experience I had while visiting your restaurant last Friday with my family. Also, I believe that these inconveniences can be avoided in the future if certain measures are taken.
    I had a dinner booking of six members prior to my visit. However, we were made to wait for about 7-8 minutes as the manager had to investigate the system to find our names. It was quite an embarrassing moment for us. Later, we ordered starters with both vegetarian and non-vegetarian choices, however, only the latter food items were served. Moreover, the soup was over-spicy, and the vegetables were rotten.
    The drinks were served very late as the staff members were captivated by the Soccer match on TV. I looked for a manager to address my grievance, but he was not present.
    Even though the food cost me an arm and leg, but I was highly disappointed by the unprofessional conduct of the staff and the substandard of the food.
    I would request you to train your staff to provide ethical services to valuable customers. In addition, there should be a complaint box available where the customers can provide negative feedback.
    I appreciate your time and I hope you would inspect this matter to avoid it happening again so that the reputation of your esteemed restaurant does not suffer.
    Kunal Maini

  75. Write an email to the restaurant’s manager in about 150-200 words. Your email should do the following things:

    State what problems you had with the food you ordered.
    Complain about the service.
    Describe how you want the restaurant to resolve the problem to your satisfaction.

    Dear Manager,

    I hope you are staying safe and healthy!
    Me and my family appreciate you and your team working hard to give great hospitality to us while at our recent visit in this. But I would like to share my experience in detail with you.

    I visited the restaurant on Friday evening to celebrate my daughter’s birthday! Many of our friends have recommended this place to us, hence birthday was just an excuse.
    We booked the reservation for 9 people, as soon as we entered the restaurant table was not ready and the host looked little unaware about the reservation, after dealing with her for 7-10 minutes she mentioned, she can find our reservations. Quite an embarrassing moment in front of every one! I would have ignored this, but then my one guest was served chicken soup instead of vegetarian soup. She was very upset about it as she is vegetarian.
    I would encourage you to ask workers to be more mind full while taking the reservation and check all the resources you have for the booking , so people like me not get embarrassed in front of the guest! I hope you understand!

    Again, thank you, I am looking forward to hear from you if there could be any service adjustment done for the inconvenience.

    Tanvi Prajapat

  76. You recently returned from your honeymoon in Mexico. The staff at the resort really exceeded your expectations, providing you and your spouse with a number of complimentary services you didn’t anticipate.
    Write an email to the company in about 150-200 words. Your email should do the following things:
    Describe the services received, and how they exceeded your expectations.
    Explain how the services affected your experience.
    Express your gratitude for the services received.
    Dear Manager,
    I’m Renata Dias, and I visited your resort in Cancun last month, it was an amazing experience for me and my husband, the service that your team provided was flawless, and I would like to point out the room service, the buffet menu and the outdoor activities were above and beyond my expectations.
    The room service and the buffet menu were the best that I have ever experienced. The room was cleaned every day, the towers were constantly changed for new ones, and the vase with fresh flowers from the gardener every morning was a special tough. The buffet menu on both breakfast and lunch were incredible, it was even a little bit hard to chose from the variety of food served.
    Also, I would like to specially thank you for the scuba diving class that the resort offered to us. I would never imagine myself doing this sport, so thank you so much for giving me this opportunity.
    Thank you once more, and I will recommend your resort to all my friends and in my social media as well.
    Best Regards,
    Renata Dias

    1. Dear manager,
      I am triveni movva writing this mail to express my feedback regarding the guys who served for me during that one week. I am newly married. My husband and I visited mexico last week for my honeymoon. We stayed in your resort for one week.
      We have received the best service from your resort staff in your resort are really amazing they really know how to treat customers and how to make them happy and satisfied.
      I got couple of complimentary services from the resort, first one is free candle night dinner when I booked your resort for stay candle night dinner is not there in our package we are extreamely happy for that. Here is time for second complimentary, we were extreamely happy and surprised especially my husband, on July 7th my husband’s birthday at night 12 O’clock your staff bought cake for him and beautiful flowerbookey and conveyed best wishes on behalf of your resort.
      I never expected this kind of service thank you so much for your impecable service, you people made my trip so memorable.
      Best regards
      Triveni Movva

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